Europcar launches Customer Safety Programme
Europcar is launching a Safety Program that allows customers to move safely with flexibility and renewed peace of mind. As the world faces an unprecedented health crisis, the companies leading car rental brand in Australia and New Zealand introduced special measures to provide holidaymakers, commuters and business travellers alike with a safe and flexible travel experience.
Whilst strict disinfecting of branches and vehicles was launched some months ago, the introduction of the Safety Program demonstrates Europcar’s commitment to providing enhanced processes across the business and entire customer experience.
The Safety Program includes a 20 point vehicle hygiene check, carried out between each rental using a specially formulated sanitiser, with sanitised keys placed in an envelope and the vehicle not touched again until the customer opens the door. Operations teams in the field have been provided with increased training and improved tools and checklists to ensure these robust measures are implemented consistently across the country. In branches, social distancing is practiced along with stringent cleaning and disinfecting of public and high touch areas and hand sanitiser is made available to staff and customers for regular use.
To further support the Safety Program, Europcar Mobility Group has announced a global partnership with Bureau Veritas to consolidate hygiene and sanitisation measures for rental car branches and the fleet itself. The partnership which covers the entire Europcar Mobility Group’s corporate network, was developed to ensure that the company’s facilities and vehicles comply with Health Authorities’ safety recommendations and follow best-in-class cleaning standards and protocols. In addition to these safety initiatives, Europcar provides both flexible adjustments and cancellation free of charge for all customers, ensuring they can book and travel with confidence and flexibility. www.europcar.co.nz